1) We stand behind our products at Feng shui world and your satisfaction with them is important to us. However, because our products are digital goods delivered online and are also based on live consultations we generally offer no refunds, so we request for you to consider your purchase with consideration.
2) If you change your mind about your purchase and you have
(a) not downloaded our product yet,
(b) it has not been sent to you,
Refund requests made after this are handled on a case-by-case basis and are issued at our sole discretion.
3) If you wish to cancel an order, please e-mail our customer care team at firstname.lastname@example.org within 1 hour of making your purchase.
4) The timelines displayed on the site are an approximate. We try our very best to adhere to them; however, as these reports are manually generated by our team and astrologers, they may be subject to delays. We will do our upmost to deliver them on time, but delays will not be considered as a basis for a refund.
5) We are unable to offer refunds for incorrect data provided by the customer. We request for you to please re-check all your data when entering. However, if you e-mail us at email@example.com within an hour of ordering the report, we will consider the changes to be made.
6) The products and services offered by Feng shui world are not meant to replace any emotional or medical treatment. It is offered here as a service. Feng shui world holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology. Customers therefore assume full responsibility upon this matter and no refunds will be issued on this ground.
7) All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other admin charges incurred by Feng Shui World in processing and / or delivering the service, as applicable.
8) Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
9) We endeavour to process any refunds within 7 business days from the date of receipt of request. However, the refund is subject to the transaction and processing time taken by the bank and payment gateway after the refund is initiated.